Our payment processor, FastSpring, accepts a variety of payment methods: Credit or debit cards, PayPal, Amazon Pay, Alipay, Sofort, GiroPay, iDEAL, Wire transfer, and more.

The payment methods available vary depending on your location.

All payments are handled by FastSpring, an industry leader based in the United States specialized in digital sales. They are PCI Level 1 (highest) compliant; they adhere to the Payment Card Industry Data Security Standard and are regularly audited. FastSpring does not store credit card numbers and they have a comprehensive fraud-prevention system in place.

FastSpring, the payment processor we use, collects any applicable taxes based on your location. You may be eligible for tax reduction or tax refunds if you or your organization has a valid tax exemption status. EU businesses can use their EU VAT number for 0% tax.

From time to time we’re having discounts, offer coupon codes, etc. Please consider following us on social media and subscribing to our newsletter to be informed about future deals.

We can also negotiate custom deals for volume licensing if you’re planning to purchase a larger amount of licenses.

Yes. We highly recommend entering a VAT ID as you might be eligible for certain taxation benefits.

Businesses in the United States use IRS Form W-9, Request for Taxpayer Identification Number and Certification, to get information from vendors after business transactions such as a payment for products and services.

Since LayerSlider is sold through FastSpring, our payment processor, they will be the vendor of record. You can find FastSpring’s W-9 form on the following URL: fastspring.com/w9.pdf

Invoices are automatically generated and accessible from the email message sent out upon completing your order. You can also access them by logging in to Your Account page.

We are dedicated to treating our customers fairly, thus we gladly provide a refund in most cases. Please review our Refund Policy for more details. The same page also contains instructions on how to ask for a refund.

Sure, you can make purchases on your client’s behalf.

If you’re experiencing issues completing your order or have further questions regarding the ordering process, please contact us by using the form on our Contact Us page.

If you’re having troubles using the plugin and have product-related questions, please open a support ticket and a support staff member will respond to you as soon as possible.

It means that all future releases of LayerSlider will be available to you free of charge. There are no hidden fees and no subscription needed.

You can use LayerSlider on as many sites as your licenses allow. A Personal license can be used for a single website only, while the Professional license can be used for multiple sites depending on your selection. You can purchase additional licenses for more websites.

Your licenses cover additional development mirrors as well. Please refer to the next question to learn more.

Sure. Only live production sites are counted against your license quota.

Yes. Your license is not tied to a specific domain. You can freely move LayerSlider elsewhere, just make sure to stop using it on your previous site.

Re-selling or re-distributing the plugin files in any way is strictly prohibited. The In-stock license is only available for the CMS versions of LayerSlider.

You can find the full license terms on this page.

Our support staff is at your service to answer any product-related questions. We also attempt to assist with 3rd party integration or compatibility issues. We are dedicated to fixing known issues by regularly releasing updates. Please review our Support Policy for more information.

No, support time is not linked to individual copies of the product or the websites where you use them. Meaning that you don’t have to purchase separate support extensions for the same product in case of multiple licenses.

You won’t be able to open new support tickets unless you renew your support period. Everything else remains the same. You will receive plugin updates and have access to any new feature or content made available.

Each purchase is coming with 6 months included support time, which can be extended to 12 months on a discounted price at the time of purchase.

Support extensions are not the same as licenses, you don’t have to re-purchase the product. You can renew your support time at an affordable price by logging in to Your Account page. See the details under the Licenses & Sites menu.

LayerSlider supports all modern web browsers: Chrome, Firefox, Safari, Opera, Edge, Internet Explorer 11.

Yes, LayerSlider should work with any theme and any plugin. We’re closely following all standards, recommendations, and best practices to avoid any incompatibility issues whenever it’s possible. As part of our Support Policy, we’re also available to help you with integration and compatibility related cases.

The jQuery version of LayerSlider does not include a visual editor and is intended for developers, thus it requires some web development experience.

The WordPress version of LayerSlider offers a full-fledged easy-to-use drag and drop editor. No coding or web development experience required.

You can download new releases at any time by logging in to Your Account page.